Shipping address can be edited or added through  My Address .

Please log in your account and visit My orders to check the order status. Normally, it will take 1-3 working days to prepare your order. We will email you with tracking number when it is shipped out, you can track it with the number here: https://www.17track.net/en Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours. If you did not receive the email: 1. Please visit My orders to check the order status, it could be still in processing. 2. Please check if you loged in the correct account, the email is sent to the registered email address. 3. Please check your junk emails and if your email address shielded our email.

When you check out at the first time, it has a Edit button, you can edit the billing address. If you have paid, then no need to change the billing address, it will not affect the delivery, as we'll ship to the shipping address you left, please make sure the shipping address correct.

If the order has not been shipped/assigned a tracking number, you can update shipping address via below button: Modify Shipping Address. If your order has been shipped, please contact our manual service for more help. Please attention: Shipping Address must be changed/ edited via website/App. If you edit via payment method platform, it doesn't work.

Shipping address or items can be modified by yourself before being shipped out. Note: once the order is shipped out, logistics courier will not support the modify since it was mixed in tremendous packages.

Please check if you applied some points or coupons? if the final price of items (exclude coupons and points) is less than the free shipping line, you will be charged. For more charge details, you may refer to Shipping info.

You can cancel the order in My orders by yourself before it ship out. Note: once the order has been shipped out, it can not be canceled anymore.

Here are the steps:Step 1: Log in your account.Step 2: Add some item(s) into your Shopping BagStep 3: Check out when item selection is completed.Step 4: Complete shipping and billing information.Step 5: Fill in payment information and then click the CONTINUE button to complete the purchase.

Q: Why did my package be declined by the customs? We are really sorry to hear that. 
Would you please contact our manual agent for more help ? Our agent will ensure a solution for you.

Apologize about this inconvenience, package might be delivered to your mail box or signed by your neighbors, please have a check first.
If no result, kindly contact the shipping courier to check for more details.

Hi, normally it takes 1-3 working days to process the order.Once your order is shipped out, there will be an email sent out regarding tracking info for your order, you can track the order status in My orders. {shipping_info}For more details on shipping time to your country, please refer to:&nbsp;Shipping info. Based on our international shipment methods, it will take some days to be delivered to you, the shipping time is also based on shipping company.Kindly note: Please don't worry if tracking shows package is not received at terminal. Package is still in transit now. It will be updated once it reaches at next sort facility. Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.

If you were not at home when the shipping company delivers your order, you can ask your family or friends to sign for it if possible. Or you can contact the shipping company to arrange delivery when you are available.

Hi, apologizes for the delay.Since we ship overseas, it needs some days to arrive your country by plane first, there is no updated information for your package as it is in transit to the shipping company's next facility. Once the package arrives at local, the order status will be updated and delivered to you soon.Thanks for your understanding and cooperation.Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Please kindly note that an order needs 1-3 days for processing before being shipped out. After that, it takes another days to be delivered. Although we strive to provide quickest delivery, there is not an exact date of delivery, only an approximation.
 Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Hi, we will do partial shipping for your order in the following conditions:
1) Items are from different warehouses.
2) Different preparing time for items.
3) Weight limit of custom or courier, to avoid extra fee.
 Note: partial shipping will not charge you extra fee.

It won't affect the shipping and delivery even you click "confirm delivery" button in advance.

When orders are shipped from our warehouse, it needs days to arrive your country by plane first. There is no updated information for your package as it is in transit to the shipping company's next facility. Sometimes the tracking information will not be updated for a couple of days because the package is in transit.Once the package arrives at local, the order status will be updated immediately. Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Hi, normally it takes 1-3 days to process the order.<span style="color:" var(--modal-color,inherit);="" font-size:="" var(--modal-font-size,inherit);="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="">We will email you about tracking number after it shipped out.<span style="color:" var(--modal-color,inherit);="" font-size:="" var(--modal-font-size,inherit);="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="">For more details, please refer to:&nbsp;<span style="color:" var(--card-color,"inherit");="" font-size:="" var(--card-font-size,"inherit");="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="">My orders&nbsp;. Note: Due to the influence of COVID-19 epidemic now, there is a shortage of global transport resource which may delay your order. <span style="color:" var(--modal-color,inherit);="" font-size:="" var(--modal-font-size,inherit);="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="">Your order may be delayed 2-4 days in processing and sevaral days in transport based on the shipping company, please wait in patience.

Apologize about this inconvenience, it may be caused by wrong or incomplete address, invalid phone number or other reasons.
Would you please contact the shipping courier to check for more details first?

If there has no updates on page Tracking after your order is shipped out.The reason is due to your order was sent from our overseas warehouses. Parcels need to arrive your country by plane from overseas, then local shipping company will pick up parcels from airport in working days.
 Please give some time for the courier to update the latest tracking info after reaching next station, hope you will receive your package soon and love the wonderful item.
 Note: Tracking details can be found in My Orders, or you can use the order tracking number to check here: <a href="https://www.17track.net/en" target="_blank">https://www.17track.net/en</a>.

We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.
 Note: picture and Item ID or Item sku of the defective item are needed.

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours. If you did not receive the email:1. Please visit<span style="color:" var(--modal-color,inherit);="" font-size:="" var(--modal-font-size,inherit);="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="">&nbsp;<span style="color:" var(--modal-color,inherit);="" font-size:="" var(--modal-font-size,inherit);="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="">My orders&nbsp;<span style="color:" var(--modal-color,inherit);="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="" font-size:="" var(--modal-font-size,inherit);="">to check the order status, it could be still in processing.2. Please check if you loged in the correct MYELN account, the email is sent to the registered email address.
3. Please check your junk emails and if your email address shielded our email.

Generally, we support delivery to the shipping address you left on the order.
 Note: When the order shipped out, we will send an e-mail with tracking number to you, you could kindly track it.

Hi, shipping charge is all depended on which country you want to ship to.
{shipping_info}For more details, please refer to&nbsp;Shipping info. Then you can select the country and check the shipping cost.

Hi, we do shipping to most countries in worldwide but not all of them.{shipping_info}For more info please refer to: Shipping info. Then you can check if we ship to your country and more shipping details. Thank you.

MYELN ships worldwide. We have several warehouses located in Asia, North America, Europe, and The Middle East. Typically, we will ship your packages from the nearest warehouse that has your items in stock. Please note: In the event, your items are stocked in different warehouses, your order may be shipped in separate packages.

We do shipping to most countries in worldwide.{shipping_info}For specific shipping time and shipping cost, it can be checked via&nbsp;Shipping info.

We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.
 Note: here are some info needed:
1. picture of the wrong item you received
2. Item ID or Item sku of the original item. (You can find the sku number at the description of the item)

Sorry for this, maybe your order was shipped out in different packages separately, you can check details via My orders.
If not, please contact our manual service for more help.
 Note: here are some info needed:
1. pictures of the whole outer package including shipping label and all items you received.
2. SKU or item id of missing item

Generally, it depends on refund method you choose.
Here is the refund time:

We will process and update your return status in your account&nbsp;My orders-Refund Status after we receive your return asap. Note: the refund should reflect your account depending on the refund method you selected.

Hi, please check your My wallet&nbsp;“ first.We would refund to your wallet by default if you did not select refund method in advance.
 If you still cannot find the refund, please kindly contact us for more help.

Yes, you can choose the refund path before refund is initiated.
If you've received refund in wallet, you can withdraw the balance to original payment account.Please note that refund method can't be changed after request is initiated.

We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.
 Note: picture and Item ID or Item sku of the item are needed.

We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.
 Note: here are some info needed:
1. picture of the different parts about the item
2. Item ID or Item sku of the item. (You can find the sku number at the description of the item)

Yes, we accept exchange within 30 days of receipt for most items in new condition. Kindly suggest you to contact manual service for exchange details if necessary.
 Note: 1. Item ID or Item sku is needed. (You can find the sku number at the description of the item)
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event &amp; party supplies, DIY supplies, pet supplies, beauty, accessories (except scarves, bags, and mermaid blankets), items with non-returnable marks and free gifts.

Yes, we accept return within 30 days of receipt for most items in new condition. Kindly suggest you to contact manual service for return details if necessary.
 Note: 1. Item ID or Item sku is needed. (You can find the sku number at the description of the item)
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event &amp; party supplies, DIY supplies, pet supplies, beauty, accessories (except scarves, bags, and mermaid blankets), items with non-returnable marks and free gifts.

Sorry that our products did not meet your expection. Please contact our customer service and tell us which items you want to return. 
 Note: Item ID or Item sku is needed, so that our agent can process your return request and offer the return address for you.

Yes, we will offer a full refund on the items you returned, and the refund amount is the actual prices you paid. Kindly Note: 1. Return shipping fee and unreturnable items are not included.<span style="color:" var(--modal-color,inherit);="" font-size:="" var(--modal-font-size,inherit);="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="">2. Coupon codes and points will not be refunded.

We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.
 Note: picture and Item ID or Item sku of the stained item are needed.

Please click My wallet&nbsp;and you will check the balance there, typing the balance amount and click submit to withdraw.

Hi, when you check out, there is a box for Wallet Balance on the right side. Please type in the amount, then click "APPLY". (currency shoule be the same).
 Note : Please choose any prepaid payment method first when using wallet balance to pay the order.

We accept return within 30 days of receipt for most items in new condition. Please check here for more details: Return policy.

Hi, we will offer a refund of actual price on all items you returned. 
 Note: Original shipping fee and shipping guarantee are non-refundable. 
Coupon codes and points will not be refunded.

Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. If you were charged any tarriffs, please contact our customer service for help. Note: We kindly suggest you not asking for other agents with regards to declaration and customs clearance, for we can only compensate for invoice from the shipping companies which is used to ship your order.

Thank you so much for your supporting and loving.Here are our emails for cooperation: service@myeln.net Our colleague will contact you in first time if needed, you will get reply within 24 hours.

Generally, there is no additional fee. 
As our prices do not include taxes or duties, it is not 100% sure whether you will be charged for taxes or not.
1. If you were charged and you want the parcel, we suggest you to pay for taxes first, then send us the receipt, we can refund you part of it as compensation.
2. If you don't want this package, you can contact us for more help .

Hi, you can get the points from the below methods:
1: Confirm your registration
2: Complete your profile.
3: Buy and Save
4: Review our products
5. Participate in activities
 Note: Every 100 points = $1. You can pay for up to 70% of your purchase with bonus points at checkout.

Sorry, only one coupon code can be applied to an order at one time. But points can be used with coupon at the same time.
 Note: For poping up coupon, you need to "Collect" them first, then they will be saved.

At checkout page, there are boxes for coupon code and points on the right side. Please type in the correct coupon code or points amount, then click "APPLY".
 Note: Every 100 points = $1. You can pay for up to 70% of your purchase with bonus points at checkout.

Hi, the coupon code is SHE3, you can get US$3 off at checkout when order amount is over 29USD. And it only works in www.MYELN.net Note: The coupon code is only valid within 30 days from the day you registered.

Once an order placed, it could not add any coupon . If the order has not ship out yet, you can cancel it by yourself and get a full refund, then the coupon could be used for new order.

For the most up-to-date information on promotions and sales, please refer to our main home page via MYELN.net.Be the first to know about our sales, giveaways, collection drops + more by making sure you are able to receive emails and push notifications from MYELN.

Hi, we support Credit/Debit Card , PayPal , wallet and Online bank transfer. Usually, customers pay orders with their cards and PayPal.
 Notes: accepts Visa, MasterCard, American Express and Maestro.

For now, Cash On Delivery service only provides for UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Thailand, Vietnam, Taiwan(CN), Philippines.
We suggest you to try Online bank transfer, PayPal or credit/debit card for payment.

Hello, we apologize that we don't accept Visa Gift Cards for payment. 
We suggest you to try Online bank transfer, PayPal or credit/debit card.

We apologize for any inconvenience. It is required by your bank, please kindly have a check with them. Also please check your email and reply with the requested documents if necessary.
Thank you for your understanding and cooperation.

It might be the below reasons:
1. Card info are incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).
2. Card issuer bank declined your payment.
3. No enough balance on the card.
If possible, we advise you to try paying with PayPal or Online Bank Transfer.

Please do not worry. We would love to sort this out for you. Here is the most common reason why you may see a duplicate charge:
You may have placed an order more than once. Please check '<a target="_blank" onclick="uniteJump(event)">My orders</a>' and you will be able to cancel any duplicate orders and receive a refund accordingly. 
 Kindly note: If you do not see any duplicate orders or are unable to cancel, please contact us directly. We may ask for screenshots of the bank charges along with any account information.

Hi, there is a "unsubscribe" button at the bottom of each promotion email, you may try it. Also, our manual agent can help you unsubscribe.

Hi, please check whether you used them on your previous order?
You may check in My orders, if the order was unpaid then you can cancel it first , so that the coupon and points will be returned to your account, points and coupon both have valid time.
Note: The validity of points which issued start from April 14th has been adjusted to 45 days (before April 14th will not be affected, still 90 days). And for specific points expiry date, we will also update for you to【Points】-【My points】of your account.

Hi, please check whether you used them on your previous order?
You may check in My orders, if the order was unpaid then you can cancel it first , so that the coupon and points will be returned to your account, points and coupon both have valid time.
You can check My orders&nbsp;to see whether you have an unpaid order used the coupon.

1. Please fill in all shipping information or other necessary info for your order completely first, and save them
2. Then go to the checkout page, type in the correct coupon code in the box and apply it.

Hi, It may be caused by the following reasons:
1. The discount is applied to the original price but not sale price on the page.
2. The code has already expired.
3. The purchase amount does not meet the standard of this code.

Hi, thanks for your like and support for MYELN. Regarding to the cooperation Note:&nbsp;MYELNpicture, item details, main intention of picture usage are needed.

Hi, we do not use real fur or genuine leather, but our products are high quality artificial materials.
You can check the material of the item in its description.

You may earn points simply from writing reviews on the products you bought. In addition, extra points can be earned by submitting a photo with the review or sharing your review on Facebook.please follow the steps below:1. Locate the order in&nbsp;My orders2. Click the Confirm Delivery button after receiving3. Click the Review button to leave a review on the item(s) you've purchased Note: <span style="color:" var(--modal-color,inherit);="" font-size:="" var(--modal-font-size,inherit);="" font-family:="" var(--common-body-font-family,"chinese="" quote",-apple-system,blinkmacsystemfont,"segoe="" ui",roboto,"pingfang="" sc","hiragino="" sans="" gb","microsoft="" yahei","helvetica="" neue",helvetica,arial,sans-serif);="">Archive orders can't be reviewed.

We're excited to introduce our new sizing feature! Please see 'Check My Size' on each product page.You may then enter your personal information to get a size suggestion.For shoes size checking, it has a Size Guide for your reference. Note: Most items have this function, but not all. We also recommend taking your measurements to compare with our Size Chart.

We do apologize for the inconvenience.
If an item is marked as “Sold Out” and it isn't restocked within 2 weeks, it is likely to be removed from our online store.
 Note: We suggest you to add the item into My Wishlist on&nbsp;MYELN&nbsp;APP. When out-of- stock items on wishlist are restocked, you can be informed.

We do apologize for the inconvenience.
If an item is marked as “Sold Out” and it isn't restocked within 2 weeks, it is likely to be removed from our online store.
 Note: We suggest you to add the item into "My Wishlist". When out-of- stock items on wishlist are restocked, you can be informed.

Hi, if you have coupons, you can check them by visiting "My Coupons" in your MYELN account.
 Note: For poping up coupons, you need to "Collect" them first, then you can have these coupons.

Hi, you can edit or change the details of your account via "My Account".
 Note: Registered email address can not be changed now, you can contact us to delete wrong account.

Hi, if you saved card info when you pruchased, you may kindly find and delete it via "My Payment Options".

<melo-data></melo-data>MYELN support 3 kinds of login methods: Email address, Google account and Facebook account, please make sure you log in the correct accout.
If you still can not find your order after done this, please contact us for help.

1. Kindly check if the account email address and password are correct.
2. MYELN support three login methods: Email address, Google account and Facebook account, please make sure the correct login.
3. If you forgot password, click the button“Forgot Your Password”on login page for help.
Note: If the registered email address was wrong, you can contact us for more help.

A MYELN account is very necessary, you can check the order details after placing an order in your MYELN account. Also, we have special discount for first order of registered members.

Really sorry for any inconvenience. But I have to tell you that, we cannot change your registeration email address for your MYELN account. This is related with your account safety. 1. If you didn't purchase yet, we kindly suggest you to register a new MYELN account.2. If you have orders/wallet balance n this account, we kindly suggest you to keep this account until all isssues are solved. Then you can use correct email for registeration.

Hi, you can edit or reset password via clicking "Account Security" button in "My Account".
 Note: For Google or Facebook related accounts, MYELN does not support password modify, please change these account passwords directly.

We specialize in children's clothing, department stores, school supplies, toys